Terms and Conditions

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  *These terms and conditions are subject to change without notice.
  
  
If you reserve space on our boat, we guarantee you will dive, provided the port is open.

A 25% deposit is required to book your diving reservation, which is due at the time the reservation is made. We accept cash, terminal & bank transfer.

The payment balance along with any additional charges are due before the day of diving, IN CASH either in USD or in Mexican pesos. The 25% deposit is fully refundable with minnimum 96Hrs advanced cancellation notice. Cancellations made with less than that time's notice will not be refunded. Deposits are forfeited for all other no-shows.

We require 24-hour advance notice for cancellations and/or changes to your diving schedule. No show and/or failure to give sufficient notice will result in no refunds and you will be charged the full daily rate.

Sickness & no-shows: Unfortunately, it is not uncommon to become sick due to eating different foods, drinking non-bottled water, drinking too much alcohol, seasickness, and just getting too much sun. We want all our divers to enjoy themselves both below and above the water; however, if you become sick, we need 24 hours’ notice of any cancellation and/or changes to your dive schedule to avoid that you will be charged the full daily rate. All it takes is a phone call or a message.

Although diving is a very safe sport, diving accidents can happen. In the unlikely event that you suffer a dive-related injury that requires medical attention and the medical team consider you to be unable to dive, you will receive a full refund for any prepaid dive days that you have not used.
 
Missing the boat: If you are going to be late, please contact us on WhatsApp as soon as you realize you’re going to arrive late and we’ll either wait for you at the pier or tell you where to meet the boat if we have other divers waiting for their scheduled pick up. If we do not receive notice of your late arrival, we reserve the right to leave without you and you will be charged the full daily rate.

If the port is closed to boats and we are unable to make the trip, you will receive a full refund or, if your schedule permits, we will change pre-paid dive days for any days missed due to the port being closed.

If the weather is less than perfect but the port is open, you will be expected to respect your booking. In case you decide not to dive, we will not be able to refund you. We always carefully respect the port captain’s recommandations and put our customers’ safety first.

Hurricanes: The hurricane season runs from June through October in the Bay, with the summer months being the most active. Hurricanes are an act of nature and as such beyond our control. We will do whatever we can to minimize the financial impact on our divers by re-scheduling trips and missed dive days; however, we cannot guarantee any refunds in the event of a catastrophic weather event such as a hurricane.

If, for any reason, you decide not to make all the dives on any particular day we cannot provide a partial refund.


All training courses are to be paid in full prior to the start of the training to reserve the instructor. If, for any reason, you decide not to complete the training, no refund will be made. If you require additional training to meet the minimum requirements, we reserve the right to charge for these additional days.

Chicos Dive Shop Terms & Conditions